Our Shipping Policy:
All orders are sent via USPS Priority Mail. Except where otherwise specified, all orders are sent out within 48 hours. Orders may take up to 3 to 5 business days to bedelivered. (Depending on region of the U.S.). Shipping charges will be automatically calculated based on the number of items in your order. We are not responsible for delays in the shipment of your order if the billing/shipping information is not correct or if you are shipping to an address other than your billing address. We will contact you via email to verify your order within 24 hours. Shipping charges are as follows:

United States, Canada, US Military Bases:

# of Items Shipping

1          $4

2+        $3.50 + $.50 per item

International Shipping:

# of Items Shipping

1          $20

2+        $19 + $1.00 per item

Returns and Exchanges:

If for any reason you need to return or exchange an item, email returns@aquatimax.com for instructions. RETURNED MERCHANDISE MUST BE IN SALEABLE CONDITION WITH MANUFACTURERS ORIGINAL PACKAGING. Please send your package to us via insured and prepaid UPS or U.S. Mail. Sorry, shipping fees are not refundable.

Send returns to:

Aquatimax
3494 N FM 549
Rockwall, TX 75087

We will handle your return by either promptly exchanging the item or issuing a credit or refund. We will accept returns within 30 days of your receipt. Exceptions are damaged, defective items. Items held for longer than 30 days may be returned for store credit if item is in original condition and packaging. NOTE: Custom logo merchandise cannot be resold. Therefore, custom logo merchandise is non-returnable except in the case of faulty logo printing by Aquatimax. In such cases, Aquatimax will accept the return and reprint the faulty items.

Shipping Damage:
If a package arrives and is damaged, please email us or call our customer service department immediately. Claims against a common carrier must be made by us. You must keep all contents and packaging for any claims for up to 10 business days. Failure to keep contents and packaging will result in non-payment of claim.